- Client: Nude Hair & Beauty
- Sector: Health and Beauty
- Location: Aberdeen
background
Nude Hair & Beauty, a growing beauty salon and hairdressing business in Aberdeen, sought professional support to formalise their operations. As the salon expanded, the business needed to address several key areas, including formalising employee and contractor agreements, ensuring compliance with health and safety regulations, and mitigating operational risks related to beauty products and equipment.
The salon needed assistance in establishing clear, enforceable contracts for employees and contractors, as well as up-to-date health and safety policies to meet legal obligations and safeguard both staff and clients. Additionally, there were concerns about creating a scalable framework for managing HR processes and staff induction.
Challenges
1. Lack of Formal Employment Contracts
Nude Hair & Beauty had not formalised agreements with staff, leading to ambiguity regarding job roles, pay structure, and expectations. This lack of clarity created the potential for disputes related to employment terms.
2. Inadequate Health and Safety Procedures
The salon lacked a documented health and safety framework. There were no clear protocols for managing emergencies, sanitising equipment, or ensuring the safe use of chemicals, leaving the business vulnerable to non-compliance with regulations.
3. Business Growth Without Scalable HR Practices
As the salon expanded, managing HR processes became increasingly challenging. Staff onboarding, health and safety inductions, and risk management practices had not evolved with the growing team, leading to inefficiencies in these areas.
Solutions
1. Personalised Employee and Contractor Contracts
We collaborated with Nude Hair & Beauty to develop tailored contracts for employees and contractors, ensuring clarity on:
- Roles and responsibilities
- Working hours and pay structure
- Confidentiality clauses to protect client and business information
- Non-compete agreements to prevent the loss of skilled employees to competitors
- Termination and dispute resolution procedures
2. Comprehensive Health & Safety Policy Implementation
We created a detailed health and safety manual, which included:
- Risk assessments for both staff and clients
- Safe handling and use of chemicals and beauty equipment
- Emergency procedures, including fire safety, first-aid protocols, and evacuation plans
- Personal protective equipment (PPE) and sanitisation guidelines
- Client safety measures, including consent forms for treatments and allergy testing
3. Training and Onboarding for Staff
We introduced a mandatory health and safety induction for all new staff, focusing on compliance with legal requirements and the importance of maintaining high hygiene standards. This included training on the safe handling of beauty products, equipment, and emergency protocols.
Results
- Nude Hair & Beauty achieved full compliance with employment law and health and safety regulations within four weeks, avoiding potential fines or legal issues.
- The implementation of clear, enforceable contracts resulted in reduced staff turnover, as roles and expectations were now well-defined, leading to better overall employee satisfaction.
